Summary: Ken Wood shares his experience in working with people and explains his views on operating as a business interventionist.
Throughout my career I have been fortunate to acquire many skills and tips to assist me along the journey. They have come from a number of wise individuals and my own business and life learnings. From that mountain of wisdom and education there is a constant which remains unaltered.
For those who do not know me, my career has spanned over thirty years from corporate trouble-shooter, coach, and mentor and for the last decade acting as a business interventionist.
There is a misconception in this line of work that our only approach is to be ruthless and disregard basic values, this is certainly not the case in how I conduct myself. My business is normally by referral and the objective is to assist in achieving better outcome for the parties. There is no magical formula except I can pinpoint certain protocols what work.
As you can imagine, I’ve been in quite a few situations where I’ve had to tread delicately.
What I’ve found is that there is a vital constant in dealing with people in resolving disagreements – be they clients, friends, or strangers – and that is the ‘old school’ notion of respect. Show respect to the people you are within the following ways:
- Always adopt a positive approach to the people whom you come into contact with. A relaxed demeanour, not overly familiar or gushing, is appropriate. The vital ingredient is a genuine warm smile. I know it sounds too simple but, believe me, it breaks down barriers like no other.
- Listen intently to the person. Do not interrupt unless you are sure you have an insightful or necessary requirement for clarification of a particular point. Show that you are listening by using positive body language – nodding, an open posture and so on.
- Once you have digested the information given to you, promise to outline a plan for action as soon as possible. Give yourself time to think it through. Do not fall into the trap of making rash judgements and coming up with instant solutions which may appear to denigrate efforts already discussed or be unrealistic.
- It is vitally important to read the mood of the party or parties. There is merit in injecting a mild level of humour into the proceedings. Judgement is required here but performed tactfully it can be of great benefit to any meeting.
- Make yourself available as much as possible. This inspires confidence and builds relationships.
Times and methods may change but, in my experience, by showing a person respect in these ways, you will be able to earn not only respect from them but also their trust – and those are two things that money can’t buy.
Call me for a quick chat, maybe I can assist you and your organisation?